Gmail (Google Mail)

Any Gmail account can be used to Send to and Receive from a Wrap up Web mailbox account. This ensures those receiving your emails see your mailbox email not your Gmail email and also those sending emails to you use your mailbox email not your Gmail email.

These instructions are best completed using a Tablet/Laptop/Desktop rather than a Mobile device.

This is a 2 STEP process. 

To begin...

• Click the Settings icon (Cog icon top right)
• Click See All Settings
• Click the Accounts or Accounts and Import Tab

STEP 1 - Receiving emails

To the right of the heading 

Check email from other accounts: 

Click Add a email account

Email Address: Type in your username(email address)

Click Next button

Select Import emails from my other account (POP3)

Click Next button

Username: your mailbox email address(email address)

Password: your mailbox password

POP Server: This should be set to pop3.stackmail.com

Port: 995

Tick the box Always use a secure connection (SSL) when retrieving mail

Click Add Account >> button

Select Yes, I want to be able to send mail as 'Your Email Address'

Click Next >> button

Name: Edit as Required

Treat as alias: Ensure box is ticked

Click Next Step >> button

At the Add another email address that you own prompt follow the STEP 2 instructions below

STEP 2 - Sending emails

As well as receive your email address above you may wish to send any email in Gmail as the new email above so the new email above needs adding to the Send mail as list. To do this...

Under the heading 

Send mail as:

click the link Add another email address

In NAME Type in your chosen name

In Email Address type in your email address above

SMTP Server: This should be set to smtp.stackmail.com

Username: your mailbox username(email address)

Password: your mailbox password

Port: 465

Select secure connection using SSL

Click Add Account >> button

At the Confirm verification and add your email address prompt you will be required to prove you own the email address by receiving an email from Google sent to the mailbox you are setting up. This task must be completed to ensure you can send using Gmail.

If you do not have access to the mailbox yet please contact Wrap up Web who will give you the code

Once verification is complete you will be able to see your email listed under Send mail as and when sending a new email you will able to select the email address above as the sender address.

Import contacts into your Gmail account(Optional)

If you have contact lists in other email accounts that you want to use in Gmail, you can import them into Google Contacts.

1. Click the Settings icon (Cog icon top right)
2. Settings/'Accounts and Imports'
3. Import mail and contacts
4. Enter your email address
5. Press Continue
6. Enter Password
7. POP username: Email address
8. POP server: pop3.stackmail.com
9. Port: 995
10. Use SSL: Tick as required

Gmail Troubleshooting

When trying to add a new account you get the error message 'You cannot create a mail account for ...'

This can be caused because Google has detected you are already logged in with the same email account using a different email application such as outlook or webmail. Ensure you log out of any other email applications that are using the same email account then try again.

If this does not work and your domain name has recently gone live and/or your domain name has recently had its server details changed Google needs to have 'discovered' the newly configured domain name first and deemed it valid before it will allow a connection through its servers.

Another reason is that you trying to set up an email account using an email address that is the same as the email address you use to login to your Google/Gmail Account. If this is the case an MX Record will need to be set up on our servers to point to Google mail servers so your emails are sent to the Google servers rather than ours. The MX Record for Google is ASPMX.L.GOOGLE.COM

When trying to send a message in Gmail you get the following bounce back email error message

"Message not delivered You're sending this from a different address or alias using the 'Send mail as' feature. The settings for your 'Send mail as' account are misconfigured or out of date. Check those settings and try resending.

LEARN MORE The response was:TLS Negotiation failed, the certificate doesn't match the host."

It means the outgoing mail server name is not set correctly

To remove the error

1. Go into Gmail Settings. Click the Cog icon top right then click 'settings'
2. Click 'Accounts and Import'
3. Look for the default 'Send mail as' account
4. Click 'Edit info'
5. Click 'Next Step'
6. Change the SMTP Server from whatever it is to smtp.stackmail.com
7. Ensure the port is set to 465 and 'Secured connection SSL' is selected
8. Enter you mailbox password
9. Press 'Save Changes

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